TERMS AND CONDITIONS
(a) We, Manrags Holdings Ltd (ACN 626 303 955) own and operate the website located at https://www.mssous.com (Site) and provide a subscription service (Subscription Service) for the purchase of socks, underwear and any other products that we choose to offer from time to time (Products).
(b) Please read these terms (Terms) carefully as they govern your access to and use of the Site and our provision of the Subscription Service.
(c) These Terms may be amended by us at any time, and by continuing to use the Site and Subscription Service, you accept the Terms as they apply from time to time.
2. Access of Site
To access the Site, you must:
(a) be at least 18 years old; and
(b) possess the legal right and ability to enter into a legally binding agreement.
(a) In order to use the Subscription Service, you will need to create an Account.
(b) When you create an Account, you must provide your email address and nominate a password. You are responsible for the security of your password and we will assume that anyone using your Account is authorised to do so by you and you will be responsible for their actions. Under no circumstances will unauthorised access or use of your Account reduce your liability to us.
(c) You must:
(i) update, and keep up-to-date, your details if they have changed from the last time you used the Site;
(ii) keep your password secure and confidential; and
(iii) notify us immediately if you become aware of any unauthorised use of your Account or other security breach.
4. Use of Site
4.1 Personal use only
(a) You may view the Site using a web browser or mobile device, and electronically copy and print hardcopies of parts of the Site solely for your personal, non-commercial use.
(b) Any other use, including the reproduction, modification, distribution, transmission, re-publication, display or performance of the content on the Site is strictly prohibited.
(c) You must not modify or copy the layout of the Site or any computer software and code contained in the Site or Subscription Services.
4.2 Must not interfere with the Site
You must not:
(a) interfere with or disrupt the Site, including by transmitting any viruses, spyware, malware or any other code of a destructive or disruptive nature;
(b) use or provide false or misleading information when creating or updating your Account;
(c) create accounts with us through unauthorised means, including by using an automated device, script, bot or other similar means;
(d) restrict, or attempt to restrict, another user from using or enjoying the Site; or
(e) encourage or facilitate violations of these Terms.
5. Subscription Service
(a) When you complete your subscription or order process on the Site (Order), you will be asked to choose your subscription package (Package).
(b) Packages are either:
(i) month-to-month subscriptions; or
(ii) pre-paid subscriptions for either 6 or 12 months.
(c) Pre-paid subscriptions will automatically renew on the same terms at the end of the subscription period unless or until you cancel or otherwise modify your subscription in accordance with these Terms.
(d) We reserve the right to accept or reject an Order for any reason including if:
(i) a Product is not available;
(ii) there is an error in the price or Products description on the Site or in an Order; or
(iii) there is an error or issue in the payment processing or details provided by you when placing an Order.
(iv) An order does not meet the T&Cs or classed as gamification by Management
(e) If we reject an Order, we will notify you of that rejection immediately or within 7 days of submitting an Order.
(f) When you place an Order, you agree to receive the Products on an ongoing basis on the terms of your nominated subscription Package and payment terms, unless or until you cancel or otherwise modify your subscription in accordance with these Terms.
(a) Your first delivery will be shipped as soon as reasonably practicable after you submit an Order and will be delivered within 10 days of your Order.
(b) All future deliveries will be shipped on or after the 16th day of each month.
(c) There is no shipping charge or delivery fee. We may, at our sole discretion, implement a shipping charge or delivery fee for an existing subscription with 30 days’ notice to you.
(d) We accept no liability or responsibility for:
(i) incorrectly placed Orders; or
(ii) incorrect or incomplete delivery details or instructions provided by you.
(e) You acknowledge and agree that:
(i) we use third party carriers to deliver the Products, including those listed here;
(ii) you are bound by and will comply with the third-party carrier’s terms and conditions and any policies applicable to the delivery of the Products; and
(iii) we are not liable for Products that are damaged or lost in transit but will work with you in the event this occurs.
(f) For the avoidance of doubt, you are responsible for contacting and liaising with the third-party carriers for any lost or damaged Products, however, we will use our best endeavours to help you to reach a satisfactory resolution with our third-party carriers.
5.3 Payments and billing
(a) Payments for all Products and Packages must be by direct debit or any other payment method listed on the checkout page of the Site. We may from time to time use a third-party direct debit agent to process your payment.
(b) When you complete your subscription, you will be asked to provide your preferred payment method and information.
(c) Your first payment will be processed when you submit your Order.
(d) All further payments will be processed on the 15th day of each month without further authorisation from you, unless you have cancelled or otherwise modified your subscription in accordance with these Terms.
(e) You are responsible for:
(i) ensuring that your payment information is kept up to date;
(ii) ensuring that your nominated bank account has sufficient funds to meet the payments; and
(iii) paying all bank fees, including fees charged by your bank for an overdraw of your account as a result of a payment pursuant to these Terms.
(f) If any payment fails:
(i) you authorise us, or our direct debit agent, to:
(ii) you are responsible for any reasonable administration fees, including any fees for the dishonoured direct debit or failed payment.
(a) We may, from time to time, vary the price of the Products by providing notice by email at least 30 days before the price change takes effect. After such time, we will apply the revised pricing to your existing payment details.
(b) You do not need to do anything to accept the change of price. If you do not cancel or modify your subscription Package after receiving notice of the revised price in accordance with clause 5.4(a), the revised pricing will be automatically applied to your existing payment details.
(c) You are not obligated to accept the revised price and may cancel or modify your subscription before the next payment date.
(d) The current prices of Packages and Products will be as displayed on the Site. All prices are displayed and charged in Australian Dollars (AUD) unless otherwise stated.
5.5 Risk and title
(a) The Products will be at your risk from the time of delivery in accordance with your delivery instructions.
(b) Ownership of the Products will pass to you when:
(i) we receive full payment of all sums due in respect of the Products; and
(ii) the Products are delivered to you.
5.6 Cancellation or variation
(a) There is no minimum subscription term.
(b) You can cancel, pause or otherwise modify your subscription at any time:
(i) by emailing our customer care team at email@example.com or
(ii) through your Account on the Site.
(c) You will not be charged a cancellation fee.
(d) If you cancel your subscription, you will continue to receive the Products for which you have paid. To the maximum extent permitted by applicable law, you will not be eligible for a pro-rated refund of any portion of the subscription fees paid.
(e) For all pre-paid subscriptions, we will send you an email 3 to 5 days before the end of your subscription period. If you do not cancel or modify your subscription, your subscription will automatically renew, and you will continue to receive Products on the same terms as your previous subscription and in accordance with these Terms.
(a) Refund or replacement requests must be made directly to us at firstname.lastname@example.org
(b) In accordance with our “Washing Machine Monster Policy”, if you lose a single sock from a pair, you may notify us by emailing email@example.com and we will replace the lost sock at no extra charge to you. We keep limited stock on hand dedicated to the Washing Machine Monster policy and will work with each individual in the cases where a design is unavailable.
We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision.
(a) We may present information and content, including articles, opinions, information and commentary on the Site (Materials).
(b) The Materials are for your personal use only and may not, without our prior written consent, be:
(i) resold or redistributed in any material form;
(ii) stored in any storage media; or
(iii) retransmitted via any media.
7. User Content
(a) We do not claim ownership of any content you add or post onto the Site, including any reviews, comments, photos and other contributions you may make in response to the content of our Site (User Content). Instead, you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide and transferable licence to use the User Content, whether on this Site, another Site we own or control or in any hardcopy form including our social media channels.
(b) You consent to any act or omission which would otherwise constitute an infringement of your moral rights. If a third party has moral rights in your User Content, you must ensure the third-party consents in the same manner.
(c) User Content must be accurate, truthful and genuine, provided for information purposes. We do not have the ability to verify the accuracy or otherwise of the User Content.
7.2 Prohibited content
You must not create or generate any User Content:
(a) unless you hold all necessary rights, licences and consents to do so;
(b) that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
(c) that we consider inappropriate, defamatory, offensive, abusive, indecent, illegal or disparaging;
(d) that would bring us into disrepute; or
(e) that infringes the rights, including intellectual property rights, of any third party.
We reserve the right to remove or block any User Content that violates our Terms.
8. Marketing and promotional material
(a) By creating an Account, you agree to receive promotional material and marketing communications from us.
(b) You can opt out of receiving promotional material and marketing communications from us by emailing [firstname.lastname@example.org].
9. Third Party Links
(a) The Site may contain links to other websites owned and operated by third parties, which are not under our control (Third-Party Links).
(b) Third Party Links are provided as a convenience to you and the existence of such links on the Site is not an endorsement of those Third-Party Links.
(c) We are not responsible for the content or material contained on any Third-Party Link.
10. Intellectual property rights
(a) We or our licensors reserve all intellectual property rights in the Site and the Materials.
(b) All content appearing on the Site, and the Site itself, is protected by copyright and database rights. Reproduction of the Site, in whole or in part, including the copying of text, graphics or designs without our prior consent is prohibited.
(c) Nothing in our Terms constitutes a transfer of any intellectual property rights.
(d) All the trademarks, trade names, business names, images and logos (Marks) identified and utilised on the Site belong to their respective owners and are used by us as either owner or licensee. You must not use, reproduce, copy, republish, upload, transmit, post or modify these Marks in any way, unless otherwise authorised by the owner in writing.
(a) In providing you with access to the Site and the Subscription Services, we will collect your personal information.
(b) If you do not provide the requisite personal information, you may not be able to access or use the Site and/or Subscription Services.
(c) Personal information collected by use will be: